Community Ban & Moderation Policy
Overview: Consisto maintains a respectful, safe, and productive learning environment across our community features, live classrooms, and discussion forums. This Policy outlines automated content filtering, moderation procedures, strike ladders, and account suspension rules.
1. Automated ML Content Moderation
To prevent harassment, abuse, and inappropriate content, Consisto employs real-time automated moderation (`ModerationEngine`, `moderation-ml.php`, `banned-words.php`):
- Lexical & Pattern Filtering: Posts, comments, and profile inputs are automatically scanned against comprehensive dictionary filters and regular expression engines for prohibited terms, hate speech, explicit content, or contact detail leaks.
- Machine Learning Scoring: Submissions are evaluated using automated toxicity scoring. High-risk content is automatically flagged or blocked prior to public display.
- Reference Tracking: Moderation actions generate unique reference IDs (e.g., `CM-2026-...`) for auditability.
2. User Reporting & Moderation Workflows
Community members can report inappropriate posts, comments, or live class conduct. Reports are routed to school administrators and platform moderators (`review.php`, `community-bans.php`, `administrator/moderation.php`):
- Moderators review reported content, context, and automated toxicity scores.
- Actions available to moderators include content removal, warning issuance, post highlighting, or account suspension.
3. The Strike Ladder & Ban System
Violations of community guidelines or academic standards result in enforcement actions recorded in database tables (`te_bans`):
- Strike 1 (Warning): Formal notice issued for minor infractions. Content is removed.
- Strike 2 (Temporary Suspension): Account access to community features or live sessions is suspended for a designated cooldown period (e.g., 7 to 30 days).
- Strike 3 (Permanent Ban): Repeated or severe violations result in permanent account termination across all Consisto modules.
4. Appeals & Unban Requests
Users who believe an account suspension was issued in error may submit an appeal to moderation@consisto.in referencing their ban ID (`CM-YYYY-...`). Appeals are evaluated by platform administrators within 5 business days.